Shipping policy

Shipping Policy

Thank you for shopping with Troovy! Below is our current shipping policy for orders within the United States,United Kingdom, Canada, and Australia.

1. Order Processing
Orders are processed within 1–3 business days after purchase.
Orders are not processed on weekends or public holidays.
During periods of high order volume, processing may take slightly longer. We’ll work to ship your order as quickly as possible.
2. Shipping Zones & Delivery Times

United States

Typical delivery is up to 14 days from shipment, excluding processing time.
Some high-demand items may require an additional 5–10 business days for production before shipping.

United Kingdom

Typical delivery is 6–12 business days from shipment, excluding processing time.
Some high-demand items may require an additional 5–10 business days for production before shipping.

Delivery times may vary during peak seasons or due to carrier delays, weather conditions, customs processing, or other unforeseen events.

3. Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number to monitor your package.
Tracking updates are provided directly by the carrier.
4. Delays

While we make every effort to ensure timely delivery, delays outside our control may occur, including high seasonal demand, carrier or customs processing delays, and severe weather or natural events.

If your package is significantly delayed, contact us support@troovy.co so we can assist.

5. Incorrect Shipping Information
Please verify your shipping details at checkout.
If you notice an error, email us immediately support@troovy.co.
Once an order has shipped, we may not be able to change the address. Additional charges may apply for re-shipment.
6. Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier.
If your package is lost or stolen, first contact your local carrier for assistance.
You may also contact us at support@troovy.co We will make reasonable efforts to assist, but replacement is not guaranteed.